Ald99 · Privacy Commitment & Data Protection
Your privacy is a trust that ald99 takes seriously. This document transparently explains how we collect, use, store, and protect the personal information of every ald99 member in Malaysia.
This Privacy Policy ("Policy") is published by ald99 and applies to all users who browse the ald99 website, use the ald99 mobile app, or use any services provided by the ald99 platform. This Policy transparently outlines our practices for collecting, using, storing, and protecting personal data.
Ald99 is committed to protecting the privacy of every Malaysian member who trusts our platform. We understand that your personal information is sensitive and valuable, and we take that responsibility very seriously. This Privacy Policy is written in plain English so that every Malaysian member can fully understand their rights and how we manage their data.
By registering an ald99 account, making a deposit, or using any feature of our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the ald99 platform and contact us with any further questions.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy ald99, which forms part of the complete user agreement.
Ald99 only collects personal data that is strictly necessary to provide a safe and high-quality service to our members. The following are the categories of data we collect:
During the ald99 account registration process, we collect basic information including your full name as shown on your identification document, date of birth, Malaysian identity card number (MyKad) or passport for age and identity verification (KYC) purposes, email address, and an active Malaysian mobile phone number.
To securely process deposits and withdrawals, ald99 stores information related to the payment methods used by members — including the phone number linked to Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay; DuitNow account numbers; and information required for FPX transfers via Maybank2u or CIMB Clicks. ald99 does not store credit or debit card information in any form. All financial information is stored in encrypted format.
Ald99 collects data related to platform usage activity for security, service improvement, and regulatory compliance purposes. This includes game and betting history, deposit and withdrawal history, login records including time, date, and IP address, records of conversations with the ald99 customer support team, and user preference settings within the account.
When you access the ald99 platform, our systems automatically record certain technical information required to ensure the platform functions correctly on your device. This includes your device type and model (mobile phone, tablet, or computer), operating system and browser version, IP address, general location data (state or city within Malaysia), and ald99 mobile app usage data where applicable.
| Data Category | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Verification | Name, date of birth, MyKad number, email, phone number | Mandatory |
| Financial | Payment method, e-wallet account number | Required for deposits |
| Platform Activity | Game history, transactions, login records | Automatic |
| Technical | IP address, device type, browser, OS | Automatic |
| Communications | Support chat records, complaint emails | Where applicable |
Ald99 collects members' personal data through a variety of transparent and informed methods:
Ald99 has never purchased, sold, or rented personal data lists from any third party not directly involved in delivering ald99's services. Your data will not be used for marketing purposes by any external party.
Ald99 uses collected personal data solely for legitimate purposes directly relevant to delivering quality online casino services to Malaysian players. The following are the primary purposes for which your data is used:
Identity data is used to create and manage your ald99 account, verify your identity and age in line with the minimum eligibility requirement of 18 years, and ensure each player holds only one active account. These are fundamental operational requirements that cannot be avoided in order to provide a safe and responsible service.
Financial information is used to securely and swiftly process your deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX; to process winnings withdrawals to your registered account; and to maintain accurate transaction records for audit and compliance purposes.
Activity and technical data is used by ald99's security systems to detect and prevent fraudulent activity, money laundering, and unauthorised use of the platform. This includes detecting unusual betting patterns, identifying unauthorised account access attempts, and verifying location to prevent account use by unrecognised parties.
Ald99 platform usage data is analysed in aggregate (not at an individual level) to help us understand how Malaysian players use the platform, which games are most popular, recurring technical issues, and areas that need improvement. This analysis helps ald99 continuously enhance the user experience for all members.
Your contact details (email address and phone number) are used to send important account-related notices such as registration confirmations, deposit and withdrawal alerts, policy change notifications, and security-related communications. With your consent, we also use them to keep you informed about new ald99 promotions and bonuses that may interest you.
Game activity data is used by the ald99 team to monitor gameplay patterns that may indicate signs of problem gambling. If ald99's systems or support team identify such signs, we may proactively reach out to offer information about self-control tools or available support resources. This forms part of ald99's commitment to responsible gaming.
Ald99 does not sell, rent, or disclose our members' personal data to third parties for marketing or commercial purposes. However, under the limited circumstances set out below, ald99 may share data with certain parties:
To process deposits and withdrawals, ald99 is required to share the minimum necessary transaction information with legitimate Malaysian payment providers, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow operators, and banking institutions via FPX. This information is shared only to the extent needed to complete the transaction and is protected by strict confidentiality agreements.
Ald99 works with international game providers such as Evolution Gaming, Pragmatic Play, and Microgaming. To provide access to their games, the minimum required account information (typically a unique player ID that does not reveal the member's actual identity) is shared with the respective providers. These providers are bound by strict data protection agreements with ald99.
Ald99 may disclose member personal data if required to do so by applicable law, court order, or a lawful request from a competent authority. In such cases, ald99 will disclose only the information that is strictly necessary and within the scope stipulated by the relevant law or order.
Ald99 works with third-party technical service providers for specific functions such as server hosting, email delivery, and platform analytics. These providers process data solely on ald99's instructions and are not permitted to use member data for any other purpose. All providers are required to uphold data protection standards equivalent to those of ald99.
ald99 Guarantee: We have never and will never sell our members' personal data to data brokers, advertisers, or any third party not directly involved in delivering ald99's services.
Ald99 continually invests in the latest security technologies and procedures to ensure every member's personal data is protected to the highest standard. Our security measures encompass multiple layers of protection:
All personal and financial data stored by ald99 is encrypted using AES-256 standards — the same encryption method used by leading banking institutions and government agencies worldwide. All communications between your web browser or mobile app and ald99's servers are secured with SSL/TLS protocols and verified certificates, indicated by the padlock icon in your browser's address bar.
Access to ald99 member personal data is restricted to staff who require it to carry out their responsibilities. All ald99 staff with access to user data are bound by strict confidentiality agreements and undergo regular data protection training. Internal access is monitored and logged to detect any inappropriate use.
Ald99's cybersecurity team monitors the platform's infrastructure continuously 24 hours a day to detect and respond to any security threats, intrusion attempts, or suspicious activity. Our automated intrusion detection system is able to identify and block threats before they can affect member data.
Ald99 offers and encourages the use of two-factor authentication (2FA) for all member accounts. With 2FA enabled, accessing your ald99 account requires both your password and a one-time verification code sent to your mobile number — making it significantly harder for unauthorised parties to access your account even if your password is compromised.
While ald99 takes all reasonable steps to protect your data, no security system is entirely foolproof. You can help safeguard your account by using a strong password, keeping your login credentials private, and promptly reporting any suspicious activity to the ald99 support team.
The ald99 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to enhance the user experience. Below is an explanation of the types of cookies we use:
This type of cookie is essential for the core functions of the ald99 platform and cannot be disabled without affecting your ability to use the platform. Examples include login session cookies that keep you signed in during a game session, security cookies that prevent CSRF attacks, and language preference cookies. Essential cookies do not store any personally identifiable information.
Functional cookies allow ald99 to remember your preferences and settings in order to deliver a more personalised experience. For example, they help the ald99 platform remember your preferred bet size, display settings, and the last game you played, so you don't have to reconfigure everything each time you log in. You can disable functional cookies, but doing so may affect certain platform features.
Ald99 uses analytics cookies to understand how members use our platform in aggregate — not at an individual level. This data helps us identify the most visited pages, the most popular games, and areas that need technical improvement. Analytics information does not contain any personally identifiable member data.
You can manage your cookie settings through your web browser at any time. Most modern browsers — including Chrome, Safari, Firefox, and Edge — allow you to view, disable, or delete cookies via your browser's privacy settings. Please note that disabling all cookies may affect the overall functionality of the ald99 platform.
As an ald99 member, you have certain rights regarding your personal data, all of which ald99 fully respects and facilitates. Your rights are as follows:
You have the right to request a copy of all personal data that ald99 holds in relation to your account. Requests can be submitted by email to support@ald99.best and will be processed within 14 business days.
If any personal data that ald99 holds about you is inaccurate or out of date, you have the right to request a correction. Log in to your ald99 account to update basic information, or contact our support team for more significant changes.
You have the right to request the deletion of your personal data from ald99's systems once it is no longer needed for the original purpose for which it was collected, subject to ald99's legal obligations to retain certain records.
You have the right to object to your personal data being used for direct marketing or promotional communications. Simply click "unsubscribe" in any ald99 promotional email, or contact us to update your communication preferences.
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) for transfer to another platform. Such requests will be processed within 30 business days by the ald99 team.
Under certain circumstances, you have the right to request that ald99 restrict the processing of your personal data — for example, while an investigation into your complaint is ongoing or while you are awaiting confirmation of a data correction.
To exercise any of your privacy rights, please contact the ald99 team by email at support@ald99.best with the subject line "Privacy Rights Request" and clearly state the right you wish to exercise. ald99 will acknowledge receipt of your request within 3 business days and endeavour to fulfil it within the specified timeframe.
Ald99 retains member personal data for as long as is necessary to fulfil the original purpose for which it was collected, or for as long as your account remains active, whichever is longer. As a general guide, retention periods are as follows:
When you close your ald99 account, we will delete or anonymise personal data that is no longer required within 90 days of the closure process being completed. However, certain categories of data may need to be retained for periods prescribed by law — in particular, financial transaction records and KYC documents related to compliance requirements. Once the mandatory retention period has elapsed, all remaining data will be permanently deleted from ald99's systems.
Please note: Closing your ald99 account does not prevent ald99 from retaining records necessary to fulfil legal obligations, resolve outstanding disputes, or protect ald99's legitimate interests.
Ald99 takes every privacy inquiry, complaint, or request seriously. If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your privacy rights, please contact us through the following channels:
Ald99 is committed to responding to all privacy-related inquiries within 3 business days. For more complex requests such as data access or data deletion, we will acknowledge receipt within 3 business days and complete the request within 14 to 30 business days depending on the complexity involved.
We value the trust you place in ald99 and are committed to handling every privacy enquiry with care, professionalism, and in a timely manner. Your privacy is not merely a legal obligation for ald99 — it is a core principle of how we operate.
This Privacy Policy will be updated from time to time to reflect changes in ald99's privacy practices or applicable legislation. The date of the most recent update is always displayed at the top of this document. Members will be notified of significant changes via email at least 7 days before they take effect.
Ald99's concrete commitment to safeguarding the security and privacy of every Malaysian player's data.
Every deposit and withdrawal you make at ald99 — whether via Touch 'n Go, GrabPay, Boost, DuitNow, or FPX — is protected with the same 256-bit SSL encryption used by Malaysia's leading banks. Your financial data is never transmitted in plain text.
Ald99's cybersecurity team monitors the platform infrastructure around the clock. Our automated intrusion detection system responds in real time to any unauthorised access attempts, keeping the data of all 300,000+ ald99 members secure at all times.
Ald99 provides an additional layer of security through 2FA for all member accounts. With 2FA enabled, accessing your account requires a one-time OTP code sent to your Malaysian mobile number — keeping your account protected even if your password falls into the wrong hands.
Ald99 has never and will never sell, rent, or disclose member personal data to data brokers, advertisers, or any party unrelated to the provision of ald99's services. Your data is used solely for the operational needs of the platform.
Every ald99 member has the right to access, correct, request a copy of, or delete their personal data at any time. Such requests are handled by ald99's dedicated team within the stipulated timeframe, with no questions asked and no additional charges to the member.
Ald99 only collects personal data that is strictly necessary to provide you with a safe service. We do not collect excessive or irrelevant data beyond what is needed to operate the platform. Every category of data we collect has a clear and legitimate purpose.
Answers to the most frequently asked questions by ald99 Malaysia members about privacy and data protection.
This Privacy Policy forms part of the complete ald99 user agreement and should be read together with Terms & Conditions and Responsible Gaming Policy ald99. For any privacy-related enquiries, please contact us at support@ald99.best. We value your trust and are committed to protecting your privacy at all times.